1. Contract with customer

The contract between Hooray London covers Hooray Entertainment, Hooray Weddings London and the customer and comes into existence once your deposit has been received and a confirmation invoice
is sent.

2. Bookings and Orders

To ensure you get the party that you require we encourage all our customers to book at least 4 weeks in advance and to pay deposits for entertainers via our web-site, BACS or over the phone, orders for Hooray Party packages are best made via our web-site as it is fast, efficient and SECURE, the final payments for entertainers should be paid 5 days before the event.

3. Pricing and Availability

All prices goods and services are specified on Hooray Entertainment’s web-site. However there will be an additional charge for delivery outside our area. Orders are subject to availability. And in the unlikely event that the goods are unavailable, the customer will be notified by E-mail. All prices and availability information are subject to change at any time, with the exception of confirmed bookings/orders. For entertainer bookings,Hooray Entertainment reserves the right to charge additional travel expenses for bookings outside the area. These will be confirmed at time of booking.

4. Description of Goods and entertainers

Hooray Entertainment will ensure all descriptions illustrated on www.hoorayentertainment.com are accurate but reserves the right to replace items with similar items of the same value if those depicted on the web-site are unavailable, entertainers are not always the ones that appear on the site images are there to advertise the range of entertainers we do and costumes although true to the character may vary.

5. Delivery of Goods

Hooray Entertainment will deliver the goods ordered to the mainland UK address supplied by the customer. Addresses outside the UK mainland may incur additional postal charges please contact Hooray before placing your order and we will advise you of any additional charges. Availability permitting, all orders will be dispatched within 3-5 working days of payment being cleared. Hooray Entertainment is entitled to deliver in part if more than 1 Hooray Party Package is ordered, but will always notify the customer prior to dispatch. Dispatch of goods constitutes fulfilment of contract. Hooray Entertainment accepts no liability for delays arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labor trouble, war, fire, accident, mechanical failure, non-availability to Hooray Entertainment of manufactured stock, parts or materials; delay or failure to delivery of the products to Hooray Entertainment by manufacturer’s suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside or reasonable control.

6. Warranty

If the goods delivered are not what the customer ordered, or are ofincorrect quantity, or are damaged or defective, Hooray Entertainment will, if the customer returns them within a 7-10 day period, at the customer’s option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

7. Missing / Damaged Items

Please check your delivery upon receipt. All missing or damaged goods must be reported to us via telephone within 2 working days from receipt of goods. We may not be liable to any charges or refunds after this period. Our orders are checked by a picker, a checker and a packer very carefully before they are dispatched.

8. Complaints

We want our customers to be completely satisfied when using any of Hooray Entertainment’s services, however if you need to contact us with any complaints please write to Shernette at Hooray Entertainment info@hoorayentertainment.com or 72 Lower Richmond Road London SW15 1LL. However, if you experience problems during an event please first speak to the operator / decorator or entertainer and then report this during office hours on 0207 183 8837 or an emergency 07984118111.

9. Disclaimer

Hooray Entertainment when providing a children’s entertainer or product shall not have any liability for any loss, damage, costs or expenses which the client suffers or incurs arising out of events/products unless arising out of the gross negligence or willful misconduct or our entertainers or suppliers. The client undertakes to indemnify and keep indemnified in respect of any damage to property or any other loss of any nature whatsoever that Hooray Entertainment may suffer as a result of any act or omission of the client or its guest at events. Hooray Entertainment will not be liable to the client for any loss, (whether direct or indirect) of profits, business or anticipated savings or for any other indirect or consequential loss whatsoever even if Hooray Entertainment shall have been advised as to the possibility thereof, except in respect of death or injury to persons arising from negligence. Accidental damage to property at events should be covered by the clients own insurance and no claim will be accepted by Hooray Entertainment which hereby excludes any liability for any such loss. Hooray Entertainment do not accept any liability and shall not be liable for non-completion of events or for any delays arising as a result of bad weather, loss, damage or cancellation due to fire, floods, or any other cause beyond its reasonable control, state funerals, days of public mourning, strikes, riots or lock outs affecting any trading with which Hooray Entertainment is concerned. Clients are requested to obtain a receipt of payment from their entertainer. Parents are responsible for their children at all times and must inform the entertainer if the child is not permitted to engage in activities, such as ‘face painting’ etc. It will be the responsibility of the parents to with draw their child should this be the case. Parents are responsible for informing the entertainer they do not wish sweets to be given during or after the party. Hooray Entertainment is police check and has full public and employees insurance Hooray Entertainment hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Hooray Entertainment be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Hooray Entertainment has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law. The host/parent is responsible at all times for the general supervision of children within the venue whether at home or at any other premises, for the supervision of exits and for ensuring that the children only leave the party venue with their parent guardian. Our responsibility is strictly limited to the supervision of party activities provided by us. When setting up an event it is your responsibility to ensure that any external services hired outside of our services are dealt with by you. We cannot sign for bouncy castles or sign for any keys and any other usages within the hall. Any certifications needed to provide services for your event will be your responsibility to ask us for that 5 days prior to your event any cancellations due to lack of certificates are not Hooray’s responsibility. Hooray and it’s staff are not responsible for setting out tables and chairs and putting them back for refunding of deposits. Disposing of balloons and other waste is not the responsibility of Hooray.  We must receive notification if you wish to postpone or cancel your party. If you cancel or postpone less than 3 weeks prior to the event you will not receive a refund of your deposit, (regardless of reason) but will be able to use it again towards another party. It is the customer’s responsibility to ensure that all Hooray Entertainment products are used safely. Hooray Entertainment accepts no liability for injuries caused through the use or misuse of its products.

10. Validity

These terms and conditions govern Hooray Entertainment including www.hoorayentertainmet.com performance relating to the sale and supply of goods to the customer. Hooray Entertainment reserves the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.

11. Governing Law and Jurisdiction

Contracts between Hooray and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.

12. Intellectual Property

All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copy right of Hooray Entertainment. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Hooray Entertainment.