As an online customer you have certain basic rights as laid out in The Consumer Protection (Distance Selling) Regulations 2000. These rights are explained clearly in the government website www.consumerdirect.gov.uk. Your rights under the Distance Selling Regulations entitle you to cancel an order in writing up to 7 days after the goods have been received and to receive a refund within 30 days. Our contact information may be found here.We do not refund the postage costs when you return goods to us. Things You Must Do sending them back to us by registered post so that you have proof of them having been delivered back to the address given below. goods back. You would be amazed how many people forget to do that. Better still include the order number from your invoice as that will help speed up your refund. Things That Would Be Helpful To Us offer them for sale again if they are not damaged. weed out any unsuitable products from our range. Hooray Entertainment will endeavour to answer your e-mail within 1 working day.
Returns Should Be Sent To
73 Dartmouth Road