Returns Policy

As an online customer you have certain basic rights as laid out in The Consumer Protection (Distance Selling) Regulations 2000. These rights are explained clearly in the government website www.consumerdirect.gov.uk. Your rights under the Distance Selling Regulations entitle you to cancel an order in writing up to 7 days after the goods have been received and to receive a refund within 30 days. Our contact information may be found here.

We do not refund the postage costs when you return goods to us.

Things You Must Do

1. Wrap the goods securely and return them to us. Consider sending them back to us by registered post so that you have proof of them having been delivered back to the address given below.
2. Enclose your name and address so we know who send the goods back. You would be amazed how many people forget to do that. Better still include the order number from your invoice as that will help speed up your refund.

Things That Would Be Helpful To Us

1. Return the goods with the original packaging, so that we can offer them for sale again if they are not damaged.
2. Let us know of any problems with the goods. That way we can weed out any unsuitable products from our range.

Hooray Entertainment will endeavor to answer your e-mail within 1 working day.

Returns Should Be Sent To

Hooray Entertainment
145A Clapham Road
London
SW9 0HP